Office of the Commissioner for Fundamental Rights

The Office of the Commissioner for Fundamental Rights is responsible for protecting constitutional rights in Hungary, ensuring the enforcement of citizens' rights. It operates independently from the legislature and executive power, and plays a key role in protecting personal data and ensuring transparent and accessible public services.

Problem and Need: The OCFR aims to provide secure and simple access to the institution's online services for its clients. With the state introduction of the Digital Citizenship Program (DCP), it became necessary to develop a new, reliable identification system that complies with legal requirements and strengthens data security.

Technological Approach: The Webtown team, in accordance with the OCFR's requirements, phased out the Client Gate (Ügyfélkapu) login system and implemented the CAIS (Central Authentication and Identification Service) based login, which is now capable of providing DCP identification for users. The integration of the OCFR portal with the CAIS developed by IdomSoft enabled seamless data exchange and ensured compliance with legal and security requirements.

User Experience: The goal was to provide users with a fast and secure identification option. With the introduction of Client Gate+ and DCP identification options, users can perform two-factor authentication, which significantly increases data protection and prevents potential misuse.

As a result of the system development, submitting complaints and public interest/whistleblower reports on the OCFR portal has become easier. Clients can perform two-factor authentication with Client Gate+ or DCP identification, which ensures the protection of personal data. The system has made processes faster as automatic data processing reduces the possibility of errors and complies with legal requirements. The new solution ensures that reports are processed quickly and securely, while increasing the transparency and efficiency of administration.

• Portal: https://www.ajbh.hu/

• Complaint submission: https://www.ajbh.hu/ugyinditas_portlet

• Public interest/whistleblower report submission: https://www.ajbh.hu/ugyinditas_portlet

The Application Process:

1. Initiating a case: Users can initiate the submission of a complaint or report on the OCFR website.

2. Identification: Users can perform two-factor authentication with the DCP application or with an authenticator application accepted by Client Gate+ to ensure secure login.

3. Form completion: After successful identification, users return to the OCFR website where they complete the necessary case initiation form.

Project Impacts and Benefits:

• Secure login solutions: The new system ensures that clients can securely and easily access OCFR services while guaranteeing the protection of personal data and a high level of data security.

• Legal compliance: During development, special attention was paid to ensuring that the OCFR complies with all relevant laws and regulations, particularly regarding electronic identification and data processing security.

• Client experience: The new identification options accelerate processes and simplify case initiation for clients, while increasing the transparency and reliability of the system.