Alukönigstahl: a cloud-based Liferay DXP B2B customer portal

Alukönigstahl transformed its B2B customer relationship system with Webtown's help, through the introduction of the AKS Customer Engagement Portal (CEP). The company opted for a cloud-based solution, which resulted in cost savings and significantly reduced the burden on the IT team by optimizing operational processes.

A key part of the project was integrating legacy systems with modern technologies, as well as building real-time data access through the Liferay platform - without these, making the company's operations more efficient would not have been achievable. Development was built on Liferay DXP's integration capabilities: as part of this, we introduced single sign-on (SSO) with Salesforce and Azure AD, which simplified access management and increased the security level of the systems.

The new platform includes a number of key features: a credit limit monitor, order and complaint-handling interfaces, and a custom Liferay-built webbox that enables sharing project-specific documentation.

Through integrated systems and real-time interfaces, the company improved its response time and operational efficiency, strengthening partner relationships in the process. The new platform provides fast access to critical business information, makes communication channels more efficient, and speeds up decision-making processes, while dedicated features support project management and issue handling.